FAQ – Frequently Asked Questions

Westwind Air Service has a spotless safety record. All of our pilots are carefully screened and undergo a rigorous training program before they fly with us.

If you are booking a tour with us, you may have others with you on your flight unless you purchase a private tour. For custom charters, you are charting the entire aircraft and would not share it with others not in your party.

Yes. Everyone is guaranteed a window seat in all of our aircraft.

No, safety is our primary consideration and we will not fly if the conditions are not safe.

Due to the variability of Arizona’s terrain and temperatures, turbulence may or may not occur on any flight. Our pilots will always to try to minimize the effects of turbulence to the extent possible.

Flights may be cancelled 6 or more days prior to departure for a full refund of any deposits paid. Cancellations 48 hours to 5 days prior to the departure would be subject to a charge of 50% of the booking total. Cancellations within 48 hours would be subject to a charge of 100% of the booking total. With our cancellation protection, you may cancel your trip anytime up to the day of the trip and the total cost would only be the cost of the cancellation protection plus any online booking fees. Cancellation protection may only be purchased at the time of the initial booking.

You may request a specific aircraft, however due to the intricacies of the schedule and FAA regulations regarding maintenance and service, it’s not always possible to grant these requests.

You may request a specific pilot, however due to the intricacies of the schedule and FAA regulations regarding flight duty time, it’s not always possible to grant these requests.

No, we do not offer hotel pick-up.

For custom charters, yes, we can pick you up from other local airports. For our regular tours, they depart from Deer Valley, Sedona, Page and the Grand Canyon.

As of the present time, the DOT does not require any mask mandates. A few of our tours that include a ground portion (Antelope Canyon and Monument Valley) include a mask requirement.

You are required to arrive at the departure airport at least 30 minutes prior to departure.

No, Westwind Air Service operates fixed-wing aircraft only. We have 5 passenger and 9 passenger airplanes. On our Grand Canyon Adventure Tour, however, there is a helicopter company that takes passengers on a short 15 minute tour from to the bottom and along the river.

It’s typically 20-30 degrees cooler at the Canyon than in Phoenix. During the winter months, snow is common and temperatures can dip below freezing.

Our Adventure Tour includes a helicopter flight down below the rim to a remote plateau. Hiking is not included with any of our regular South Rim tours.

No, the ground portion of our tours has a time constraint and there is not enough time to have our passengers wait in line for lunch. We do offer box lunches or you are free to bring your own food.

There is limited walking involved on paved surfaces on our South Rim tours.

The hummer is there to transport you to the various overlooks and points of interest.

No, all of the roads are paved in the National Park.

Yes.

Yes.

Yes.

In the summer, the hummer is open although it has a roof. In cooler months, the sides are attached and the interior is heated.

It’s typically 20-30 degrees cooler at the Canyon than in Phoenix. During the winter months, snow is common and temperatures can dip below freezing.

The Adventure Tour includes a fairly significant amount of walking on uneven ground. A shuttle bus will take our passengers to the various points of interest.

No. The helicopter holds 7 passengers and is very weight sensitive. The helicopter operator will attempt to keep groups of 6 or less together but may have to split groups due to weight issues in the interest of safety.

No, we are not permitted to get near the water due to the rules set forth by the Hualapai Tribe. The water is considered sacred and we respect their beliefs.

The boat ride is available from time to time, but most often, during the summer heat, the boat ride ceases operations and during the winter, the cold may prevent it.

No, food or drinks on this tour are prohibited by the Hualapai Tribe.

No, food or drinks on this tour are prohibited by the Hualapai Tribe.

No, personal items are prohibited by the Hualapai Tribe on the Skybridge. All personal belongings must be stored in lockers which are given free of charge and all guests are required to pass through a metal detector prior to being allowed on the Skybridge.

No. There is no guard rail on the canyon rim. This, in conjunction with the strenuous walking requirements make this tour not suitable for kids and infants.

It’s typically 20 degrees cooler than in Phoenix and is typically windy. During the winter months, snow is common and temperatures can dip below freezing.

There is limited walking involved on unpaved surfaces on our Monument Valley tours.

No, lunch is provided on this tour.

No.

Yes.

It’s typically 10-20 degrees cooler than in Phoenix. During the winter months, snow is possible and temperatures can dip below freezing.

There is walking involved, but it is not excessive.

No, lunch is provided on this tour.

Alcohol is provided for the first tasting but additional tastings are charged by the glass.

No, this tour is for ages 21 and older.

It’s typically 20 degrees cooler than in Phoenix. During the winter months, snow is possible and temperatures can dip below freezing.

This depends on the tour. The Antelope Canyon and Monument Valley tours do require a moderate amount of walking. All other tours are air only from Page.

Antelope Canyon is not suitable for children ages 8 and younger. The other are tours are suitable for children of all ages.

Yes, except for Antelope Canyon. All personal items (except limited camera equipment) must be left at the airport.

No, custom charters, the quote is for the entire aircraft.

Yes.